Reaching WordPress Customer Service

• 

  carlycarsonwriter · Member · Nov 8, 2011 at 6:16 pm

  • Copy link
  • Add topic to favorites

  Does anyone know how to actually reach customer service? I have some time sensitive questions (including ‘returning’ a domain I purchased and don’t want. They allow 48 hours to do this but it can’t be done without contacting customer service, and they don’t respond). The 48 hours is almost gone. (I’ve tried to contact their ‘happiness engineers’ and also used the customer support box to send a note, which they acknowledge receiving, but they don’t answer my question.) TIA

  The blog I need help with is: (visible only to logged in users)

• 

  staff-blorbo · Staff · Nov 8, 2011 at 6:18 pm

  • Copy link

  We sometimes get behind when providing free support for over 25 million users, but not usually.

  We’ll reply as soon as we can, and as long you submitted your request within the 48 hour window, we’ll definitely honor it.