reactivate my blog

  • Unknown's avatar
    ludimello · Member ·

    Hi, in may-14-2015, I’ve paid US99 for reactivate my blog ludimello.com, but until now nothing was done!! Why??? Could I have my blog again, or could you return my money, please???? Thanks a lot.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    jackiedana · Member ·

    The domain ludimello.com is not currently registered through us. It looks like the domain expired and was subsequently lost in a domain auction and now is registered by someone else and pointing to a different hosting provider. This is now out of our hands and we cannot recover the domain at this time.

    The domain blogdoludimello.com has also expired and is currently in the redemption period. We can try to recover the domain for you now, but it will cost you the original registration fee plus $80 for the late fees due to its redemption status. If you wish to try to recover this domain, please let me know immediately. Alternately you are welcome to use the underlying WordPress.com address ludimello.wordpress.com free of charge.

    The Premium upgrade you purchased, while it provides additional functionality for your site, will not assist in recovering either of these domains. I’d be happy to refund it if you do not wish to use it.

    Please let me know how you’d like to proceed.

  • Unknown's avatar
    ludimello · Member ·

    Hi, Jackiedana.

    Thanks for your help.

    I understood the problem with the domain ludimello.com. That’s ok.

    But what I can’t understand is the reason I’ve paid US99, if I can’t continue writing my blog!

    How can use ludimello.wordpress.com to continue writing my blog.

    It seems that my posts are still there, but I can’t write new one.

  • Unknown's avatar
    jackiedana · Member ·

    I’ve removed the domain mapping for your expired domain blogdoludimello.com and set things up so your site will work again at http://ludimello.wordpress.com. That means you can use your Premium upgrade and access the site there. If you wish, you can register a new custom domain with that upgrade.

  • Unknown's avatar
    ludimello · Member ·

    Hi, Jackiedana.

    The blog is online again.

    You understood my need and solve my problem efficiently.

    Unhappily, we have there some people unprepared to relation with us, but you were fantastic.

    Really thanks for your help.

    Could I save this contact here for future contact?

  • Unknown's avatar
    jackiedana · Member ·

    I’m so glad I was able to sort things out for you.

    For the future, if you need further assistance, you are welcome to post a new thread in the support forums, and you can also contact us via http://en.support.wordpress.com/contact/ at any time.

  • Unknown's avatar
    ludimello · Member ·

    Hi, Jack.

    It’s me again :)

    Yesterday, I paid US98 to have my domain again, but nothing was done yet.

    Could you help me with this question too, please?

    Thanks a lot

  • Unknown's avatar
    jackiedana · Member ·

    It looks like my colleague Velda is assisting you with your domain redemption separately. She will let you know if it can be renewed and sort the rest out with you.

  • Unknown's avatar
    ludimello · Member ·

    Ok.

    Thanks again.

    Best…

  • Unknown's avatar
    ludimello · Member ·

    Hi, Jackie.

    How’ve you been?

    Could tell me how can I show the comments on my blog.

    I don’t know where’s the option to show them.

    Thanks

  • Unknown's avatar
    jackiedana · Member ·

    You can change the settings for your entire blog, which will affect future posts, in your Dashboard under Settings > Discussion.

    You can also modify individual posts to display comments.

    We have more information on these two pages:
    http://en.support.wordpress.com/settings/discussion-settings/
    http://en.support.wordpress.com/enable-disable-comments/

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