Reactivate or refund

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  horizonchildrensite · Member · Mar 5, 2023 at 10:50 am

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  The theme doesn’t work so the plan was canceled
  But you never reactivated nor gave me a refund

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Mar 6, 2023 at 12:47 am

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  Hey there, we’d be happy to investigate. Can you clarify what you mean by reactivating?

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  supernovia · Staff · Mar 6, 2023 at 12:50 am

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  Actually, I think I see what happened: this upgrade was transferred from another user. I have restored it for you.

  The theme doesn’t work so the plan was canceled

  Do you want to share more context on this? We can likely help. You’re also welcome to reach out here.