Reactivate the account

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  reidsmith · Member · Sep 16, 2022 at 7:57 pm

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  I need help reactivating the account associated with the website.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-ozmodiar · Staff · Sep 16, 2022 at 8:57 pm

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  Hi,

  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

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  reidsmith · Member · Sep 19, 2022 at 7:58 pm

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  The link is: http://www.curbappealdesignbuild.com/

  Thanks for your help.

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  staff-totoro · Staff · Sep 19, 2022 at 9:40 pm

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  Hi there,

  I do not see any upgrades under your @reidsmith WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login? I can confirm that curbappealdesignbuild.com was registered at WordPress.com but under a different account and not your @reidsmith login.

  If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Hope this helps point you in the right direction!