Reactivate website

  • Unknown's avatar
    backstreetsofsydney · Member ·

    Hi, I missed payment for two websites/ domains which I would like to reactivate. I think they have gone into ‘redemption’ phase. Could you please check for me? Also, if they are reactivated will all the information which was on there before still be there?

  • Unknown's avatar
    timethief · Member ·

    What are the domain URLs referred to?

    When a domain expires, it then goes through a process that can take several months to complete described at https://en.support.wordpress.com/domains/domain-expiration/.

    If you are in the grace period you will not have to agree to pay a redemption fee set by the domain name registrar that wordpress.COM staff cannot waive.

    Otherwise, if you want Staff to try to recover the domain for you then you will have to agree to pay the redemption fee.

    If you’re logged into the account that is associated with your expired domain, they will look up its status and get in touch with details.

    If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into the associated account, and provide the domain URL here.

  • staff-doublebassd · Staff ·

    Hey there,

    @Timethief is correct – I checked with our registrar and both domains are now in a redemption period. You can still renew your domain through us, but it is now a more expensive and complicated process to do so. Our registrar charges an $80 late renewal fee in addition to the $26 we charge to renew the domain. The good news is that this is still a chance of reclaiming the domain through this option.

    Your other option is to wait until the redemption period is over so that the domain becomes available for registration again. Domains are usually in redemption for approximately 80 days, but with this option, you run
    the risk of someone else jumping in front of you to purchase the domain before you get the chance.

    Please let me know if you want to proceed with paying the late renewal fee in the attempt to reclaim the domain name. This option is also time sensitive because the domain can be auctioned off to an expired domain bidder.

    I would suggest enabling the auto-renew option so that you will not have to worry about losing control over your domain in the future.

    Please visit the support page link for further instructions:

    Domain Expiration

    The content on your blog is not affected whether you redeem these domains or not. You should still be able to access and view all of your posts and pages.

    Let me know if you have any questions. Thank you!

  • staff-doublebassd · Staff ·

    Hi there,

    I was able to retrieve livingartseries.com and reactivate it under your account!

    I have sent you the manual payment for the fee and registration, so please pay that when you get the opportunity.

    I’ll let you know when I hear an update in regards to the other domain. Thanks!

  • staff-doublebassd · Staff ·

    I was able to retrieve merranwinchester.com as well! Everything should be good to go and I have sent another manual payment your way.

    Please let me know if you have any questions.

    Thanks!

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