Reactivating my account

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  brandonphillips187 · Member · May 25, 2019 at 12:41 am

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  My domain expired and I have now renewed it. When I try to log into my word press it says check jetpack connection and I cannot log into my wordpress site.. It has been a few months, but I did put some time and effort into the website so I hope it hasnt been deleted!

  The blog I need help with is: (visible only to logged in users)

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  iamsirmi · Member · May 25, 2019 at 12:45 am

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  Do you have a wordpress.com subscription?

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  brandonphillips187 · Member · May 25, 2019 at 1:06 am

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  I think I had the business website.. but I dont see any options to repurchase it/reactivate

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  brandonphillips187 · Member · May 25, 2019 at 1:14 am

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  When I try to purchase a subscription it says please check your primary sites jetpack connection

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  kokkieh · Staff · May 25, 2019 at 12:13 pm

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  Hi there,

  What site do you need help with? The account you’re using to post here has never owned any sites, domains or paid plans on WordPress.com.

  The site, plantbased-fitness.com, is a self-hosted WordPress site, using the open source WordPress.org software, and hosted by Hostgator.com. Please contact them for help getting that site back online.

  Jetpack is the plugin on that site connecting it to your WordPress.com account, but that connection is currently broken because the site itself if not working. Once you get the site working again, so should the Jetpack connection.