Reactivating my domain

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  faithfulwon · Member · Jan 11, 2013 at 4:16 pm

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  I want to reactivate a domain which I had paid for previously with WordPress and which I want to start paying for again. There does not seem to be any obvious way of doing this.

  The blog I need help with is: (visible only to logged in users)

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  auxclass · Member · Jan 11, 2013 at 4:35 pm

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  It looks like your domain has reverted to the wild -try buying it again (not renew)

  I have also flagged this for staff help – sometimes they need to clear something in your account when you had an old domain name in it

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  faithfulwon · Member · Jan 11, 2013 at 4:51 pm

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  I can access the dashboard for that domain (theagreeddenarius.com) and when I try to buy it I get told it is already there. There is this message at the bottom of the page I have just noticed: “If your domain registration has expired and you can’t see the “Renew” button in My Upgrades, you should contact support immediately.”

  I cannot see the “Renew” button. I would contact support but this seems to be what I am doing now, I guess.

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  jenia · Member · Jan 14, 2013 at 2:33 pm

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  @faithfulwon: I’ve cleared the expired domain subscription for you, could you please try re-registering that domain again and let me know if you run into any issues?

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  auxclass · Member · Jan 14, 2013 at 2:53 pm

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  @jenia – how about adding the ability for users to clear expired domains from their accounts?

  We have a study stream of people with domains that have reverted to the wild but can’t buy them again because their accounts still have the old expired records

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  faithfulwon · Member · Jan 14, 2013 at 3:09 pm

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  @jenia: Thanks for that, I’ve been able to access and reactivate that domain.

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  jenia · Member · Jan 15, 2013 at 10:29 am

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  @faithfulwon: you are welcome!

  @auxclass: I agree, that would make for a better user experience. Our Store developers are doing a lot of new work around domains at the moment, so stay tuned! In the meantime and as always, thank you for your help flagging down these threads.