Reactive email/not receiving emails for weeks

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  shelbytessier · Member · Jan 16, 2025 at 4:30 pm

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  Hey there I am very confused about this situation. I was given a login for Cpanel from the previous developer that didn’t end up working and since then the login has expired. I need access to the domain for the email (email visible only to moderators and staff) as I need to migrate the email over and need to get this email back up and running. I also need to receive the emails I haven’t been receiving for weeks now but again cannot do this without getting the login info to cpanel but since there is longer An active subscription I can’t seem to do that. I have reached out to Calen and they told me to reach out to WordPress, can someone please help.

  Self-declared URL: (email visible only to moderators and staff)
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  dikshaasingh · Staff · Jan 16, 2025 at 6:16 pm

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  Hi @shelbytessier,

  This site does not appear to be hosted at WordPress.com.

  This support forum is for sites hosted at WordPress.com. You can find help at WordPress.org forums.

  If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

  Thank you