Reader is dropping out

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  bristlehound · Member · Feb 2, 2015 at 12:31 pm

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  My app is falling out after just displaying Reader. No chance to read, comment or post – help!

  The blog I need help with is: (visible only to logged in users)

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  bristlehound · Member · Feb 2, 2015 at 12:40 pm

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  After 12 months of great blogging, I have hit a snag and cannot proceed with keeping up with my favourite bloggers.
  Maybe my App has decided to rest for the present, but I would love for it to open and stay open, so I can keep up the communication.
  Some help would be appreciated from whomever can offer.

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  kokkieh · Staff · Feb 2, 2015 at 2:46 pm

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  Hi there. Are you speaking of the mobile app? Please note that the mobile apps have their own support forums. You can find the support forums for both the Android and iOS apps here: https://apps.wordpress.org/support/

  Those forums are run on WordPress.org, so you’ll need to register a username on that platform before you can post there.

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  bristlehound · Member · Feb 2, 2015 at 8:53 pm

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  Thanks for the help Kokkieh.
  I’m not referring to the actual App. As I can open that. It’s immediately after opening that, when I go to Reader, I cannot keep it long enough to begin reading and the blogs have not been able to move on .
  So defining the problem more carefully would be to say that, once the App is actually opened the Reader drops out.

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  kokkieh · Staff · Feb 3, 2015 at 5:10 am

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  I understand, but this is still an issue with the app as that’s what you’re using to view the Reader. You’re not viewing it via the website in a browser. The best suggestion I can make is to uninstall and re-install the app on your phone/tablet and see if that helps. Also make sure you have the latest version of the app. For anything more you’ll need to post in the app’s own forum.

  Meanwhile you should be able to access the Reader via the browser on your phone/tablet. Open the browser and type in wordpress.com in the address bar, log in as you would on a computer and the Reader should be there listing the blogs you follow. It’s not as comfortable as reading via the app, but it should do while you sort out the issue with the app itself.

  (If you have an older Android device, as in older than Android 2.3, that might be the problem as the app for Android 2.2 and earlier is no longer supported. If that’s the case I doubt they’ll be able to help you even in the Android forum and your only options would be upgrading to a phone/tablet with a newer version of Android or using a mobile browser as I explained above. To check your device’s Android version, go to settings on the phone/tablet and look for the option “About Device”. The Android version should be listed there.)