Reader not reviving emails when I post

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  forensicconnect · Member · Oct 16, 2015 at 4:40 pm

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  A reader complained to me that they are not getting emails when I post. I checked my list of subscribers and that reader has subscribed with a legitimate email address. Is there any reason he is not receiving his daily posts? That was what he wanted.
  Thank you, Diana

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 16, 2015 at 4:42 pm

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  What is the wordpress.COM username of that person please? If they do not have an account type the email address here and the software will redact it IE. hide it so only Staff can see it. Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  allymalinenko · Member · Oct 16, 2015 at 4:45 pm

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  I am having the same issue.
  I posted and no notifications were sent but the “publicize” links worked. Any help is most appreciated.
  Site: http://allymalinenko.com/

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  timethief · Member · Oct 16, 2015 at 5:00 pm

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  @allymalinenko
  If you read what I said above then do what I asked there please:
  What is the wordpress.COM username of that person please? Post it.

  If they do not have an account type the email address here and the software will redact it IE. hide it so only Staff can see it.

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  timethief · Member · Oct 16, 2015 at 5:01 pm

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  P.S. If there are many subscribers then provide email addresses or usernames for only a couple of them for Staff please.

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  supernovia · Staff · Oct 21, 2015 at 8:42 pm

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  Hi @forensicconnect and @allymalinenko, please send the following:

  – The first 3-5 letters of the email address or wordpress.com username for the affected user (hopefullly that will be enough for us to find them)

  – A link to the site they should be getting notifications from

  We’ll go from there.

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  forensicconnect · Member · Oct 23, 2015 at 9:32 pm

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  For Supernova:

  The affected user is :
  [redacted]

  Link to the site:
  https://forensicconnect.wordpress.com/

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  supernovia · Staff · Oct 25, 2015 at 2:03 am

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  I can confirm that person was sent notifications for the post 12 hours ago. Can you have them check spam / social folders in case it’s hiding there?

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  forensicconnect · Member · Oct 26, 2015 at 5:12 pm

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  I will do this and let you know. thank you.

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  supernovia · Staff · Oct 26, 2015 at 6:47 pm

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  Thank you :)