Reappearing images

  • Unknown's avatar
    corrviewbill · Member ·

    My Uploads folder has accumulated over 10,000 images – far beyond what is actually used. I am trying to delete them all and start over. No images show up in the WP Media Library as I have deleted those. I have deleted all files in Uploads by FTP and they reappear. I have deleted the entire Uploads folder and it reappears. Have changed permissions to 755 and deleted and it reappears. Have deleted it through my host file manager and all reappears.

    Does anyone have a solution to deleting these files? Much appreciated.

  • staff-oikake · Staff ·

    Hi,

    Could you share the URL of the site where you are having this issue?

    Thanks!

  • Unknown's avatar
    corrviewbill · Member ·

    Sure. It’s http://www.corrview.com I need to update the site and wanted to first get rid of the thousands of unnecessary images in the uploads folder. All images in the Media folder have been deleted. Yet images are still online.

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Thanks for sharing the link.

    Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

    We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums

    Regards

  • Unknown's avatar
    corrviewbill · Member ·

    Thank you. I was unaware of that. I have contacted my host service. They deleted a few media files and they again reappeared, so I still do not have an answer.

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