Receipt.

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  theresaharve · Member · Dec 16, 2020 at 9:25 pm

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  Hello. I just purchased a premium plan and I’m looking for a receipt but I can’t find it.

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  staff-totoro · Staff · Dec 17, 2020 at 2:37 am

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  Hi there,

  I do not see any upgrades under your @theresaharve WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.

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  theresaharve · Member · Dec 30, 2020 at 7:32 pm

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  Hello,

  Sorry for the late reply. I purchased the premium plan under theresaharve.

  I have an emailed copy of the receipt. The receipt number is 51989098. Will that help?

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  theresaharve · Member · Dec 30, 2020 at 7:33 pm

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  I want to get a refund.

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  theresaharve · Member · Dec 30, 2020 at 7:39 pm

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  Hello again. I figured everything out. Thank you so much and I am very sorry for the confusion .

  Have a Happy Holiday!

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  kokkieh · Staff · Dec 31, 2020 at 7:44 am

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  I purchased the premium plan under theresaharve.

  You are posting here as the account, theresaharve, and this account has never bought any upgrades from us.

  Can you please tell us the URL of the site for which you bought the plan? If you have a receipt, that should show the URL of the site. You need to log in using the email address at which you received that receipt to access the correct account.