receipt purc hase

• 

  mtnchildadvocacy · Member · Feb 21, 2023 at 7:41 pm

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  I am needed a receipt for the following purchase.
  Transaction Details
  $300.00

  [redacted]

  I don’t have a site linked to this WordPress.com account

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Feb 22, 2023 at 2:32 am

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  Hi there,

  I do not see any upgrades under your @mtnchildadvocacy WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login?

  I can confirm that mtncac.org is registered at WordPress.com but is under a different account and not your @mtnchildadvocacy login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you have regained access to the correct account we will be happy to help you further with managing your upgrades. Thanks!