Receipts sent from my woocomerce are being flagged as dangerous

  • Unknown's avatar
    matthall58 · Member ·

    Receipts sent from my woocomerce are being flagged as dangerous. I talked to google support who said the following, ‘In that case, you need to talk with WordPress so they can guide you to add their SPF record to your domain host DNS. Since the authentication error comes from their end.’

    I am not totally sure what I need to do tho. Please help

  • kokkieh · Staff ·

    Hi there,

    “WordPress” in this case is the open source software made by the community on WordPress.org. They provide support for that software at https://wordpress.org/support/forums/

    The forums you’re posting in now is for the hosting provider, WordPress.com, and we have no control over your WordPress installation.

    But Google gave you bad advice, as WordPress is just the software your site is built with, and have nothing to do with your DNS. Your DNS is managed by your hosting provider, so they’re the ones you need to contact in this case.

    You can also find WooCommerce’s support page on this topic here, as it might help:

    https://docs.woocommerce.com/document/email-faq/

    If needed, you can reach WooCommerce support at https://wordpress.org/support/plugin/woocommerce/

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