Received $13 bill. Need Help.

  • Unknown's avatar
    rmganesh · Member ·

    Hi, We are using a free wordpress account till date and noticed a charge of $13 on 12/26/2017 with the following description on the credit card ‘[redacted] HTTPSWORDPRES CA’. We need to know for what reason is this payment for and where can we get the receipt of this bill?

    Also, note that we did not request for any custom domains in the past. Please process the refund if it was done by an accident.

    Thanks,
    Ganesh Ramanathan

    The blog I need help with is: (visible only to logged in users)

  • akumarjain · Staff ·

    I am tagging this thread with modlook for the attention of the support staff. Please wait while someone from the support team gets back to you on this.

  • Unknown's avatar
    timethief · Member ·

    … a charge of $13 … We need to know for what reason is this payment for and where can we get the receipt of this bill?

    That is the value of a domain mapping upgrade for 1 year.

    Perhaps you have more than one username account or you are not the person with the username account that purchased the original upgrade.

    If you are logged in under the wrong username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies before logging into it. Then check your Billing History page https://en.support.wordpress.com/billing-history/

    If you are not the person with the username account that purchased the original domain mapping upgrade contact theme and tell them to act on this.

    To manage purchases see here https://en.support.wordpress.com/manage-purchases/ and here https://en.support.wordpress.com/manage-purchases/#auto-renew

    This maybe helpful too Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

    Have you tried using this resource?
    To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  • staff-doublebassd · Staff ·

    Hi there,

    We’d be happy to assist you in finding this charge and potentially issuing a refund.

    If you do not know the credentials of the other WordPress.com address that this mapping upgrade is under, please contact us using the account recovery form and provide the same credit card description information in the form:

    Recover Your Account

    Let me know if you have any questions. Thanks!

  • Unknown's avatar
    rmganesh · Member ·

    We check all our accounts and could not find the source of information. No one from our team requested for domain mapping. Please help us to process the refund and remove primary domain mapping.

  • staff-doublebassd · Staff ·

    Hi there,

    I found the charge. It was for the mapping of measuretruecolor.hunterlab.com. You provided the correct information that proves you own the upgrade (I have redacted that information from public view). If you no longer need that mapping upgrade, I can deactivate that subscription and refund you the $13. Please confirm and I’ll take care of it for you.

    Thanks!

  • Unknown's avatar
    rmganesh · Member ·

    Hi, We no longer need that mapping and it was not intended for our purpose. Please issue a refund of $13 and confirm with us.

    I hope this does not delete our existing account.

    Thanks!

  • staff-doublebassd · Staff ·

    Hi there,

    Hi, We no longer need that mapping and it was not intended for our purpose. Please issue a refund of $13 and confirm with us.

    Not a problem! I have canceled your subscription for measuretruecolor.hunterlab.com and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

    I hope this does not delete our existing account.

    It does not. All of your content is still intact.

    Please let me know if you have any other questions.Visitors will just need to go to http://hunterlabdotcom.wordpress.com/ to visit the site moving forward.

    Please let us know if you have any other questions.

    Take care,

  • Unknown's avatar
    rmganesh · Member ·

    Hi, we are running into some security issues because of this block. Can you please subscribe measuretruecolor.hunterlab.com again? We need this to be done immediately to fix our problem.
    Thanks, Ganesh

  • Unknown's avatar
    rmganesh · Member ·

    I’m following up on my previous request to change our URL back to measuretruecolor.hunterlab.com as soon as possible? Can someone help us immediately?

    Ganesh

  • staff-doublebassd · Staff ·

    Hi there,

    I have restored the mapping subscription for measuretruecolor.hunterlab.com. Please let me know if you have any questions.

    Thanks!

  • Unknown's avatar
    tehillahmcguinness · Member ·

    Please help!! I have a free wordpress account ( which I dont really use any more) and noticed a charge of $13 on 02/02/2018 with the following description on the credit card ‘[redacted] HTTPSWORDPRES CA’. I did not request any service from WordPress. This is fraud I want my money refunded immediately. Please, can someone help me with this!

    Thanks,
    Tehillah McGuinness

  • staff-doublebassd · Staff ·

    Hi there,

    I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

    Let me know if you have any questions.

    Thanks!

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