Received phone call to renew domain name, but I've already been charged.

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  kelseytamayo1 · Member · Dec 2, 2014 at 6:55 pm

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  I have record that $26 was charged to my account. What should I do?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 2, 2014 at 6:58 pm

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  There is no phone support here so I find it hard to believe that it was WordPress.COM Staff that telephoned you. I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe:
  1. Look in the sidebar of this thread and find the subscribe to topics link.
  2. Or look below the comment box for this: _ Notify me of followup posts via e-mail

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  jeremeylduvall · Member · Dec 3, 2014 at 8:49 pm

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  Hi @kelseytamayo1 – We do make phone calls for expiring domains. However, I’m not seeing a charge on your account “kelseytamayo1.” It looks like you have a few more threads open on this issue:

  https://en.forums.wordpress.com/topic/need-to-transfer-website-fully-into-my-name?replies=2

  and

  https://en.forums.wordpress.com/topic/how-do-i-remove-an-administrator-i-do-not-want-to-change-the-domain-name?replies=2

  I’m going to close them in lieu of this thread. Please keep all further correspondence here.

  Could you please clarify what blog you’re referring to and what you’re looking to do?

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  timethief · Member · Dec 3, 2014 at 8:50 pm

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  @jeremeylduvall

  We do make phone calls for expiring domains.

  Wow! I didn’t know that and I don’t think the other Volunteers know that either.

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  jeremeylduvall · Member · Dec 3, 2014 at 10:53 pm

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  Right now, the majority of the phone calls are recordings, but we’re trying to alert as many people as possible that their domains are expiring! :)