Receiving a refund for the recently purchased domain

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  hellabeatsofficial · Member · Feb 20, 2017 at 8:06 pm

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  Hello, I recently purchased the domain ‘https://hellabeatsofficial.com/’ I have removed it from my WordPress account, which said it would cancel the domain. How do I receive a refund? I have tried contacting Automattic Inc. as well, and have not received a response.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 20, 2017 at 8:08 pm

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  re: Refunds
  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received.

  re: Canceling upgrades
  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

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  timethief · Member · Feb 20, 2017 at 8:09 pm

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  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the refund request and upgrade cancellation, or the domain expiration take place?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  hellabeatsofficial · Member · Feb 20, 2017 at 8:20 pm

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  It hasn’t been 48 hours yet. How do I receive my refund for the domain registration?

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  staff-zinnia · Staff · Feb 20, 2017 at 8:22 pm

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  Hello –

  I have processed the remaining $26 for the domain portion of your refund. It should reach you within ten days.

  Let me know if you have any other questions.

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  timethief · Member · Feb 20, 2017 at 8:22 pm

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  Did you actually request a refund the way I provided instructions for doing so above?

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  timethief · Member · Feb 20, 2017 at 8:23 pm

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  staff-zinnia
  Thanks. :)

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  hellabeatsofficial · Member · Feb 20, 2017 at 8:25 pm

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  staff-zinnia Thank you I really appreciate it!

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  staff-zinnia · Staff · Feb 20, 2017 at 8:29 pm

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  No problem hellabeatsofficial :)

  You’re welcome timethief :)