Receiving an error
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my whole website is down, receiving an error claiming ‘There has been a critical error on this website.’
I’m unable to access the wp-admin page either.WP.com: Unknown
Jetpack: Unknown
Correct account: UnknownThe blog I need help with is: (visible only to logged in users)
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Hi there,
You are using the open source WordPress software for your site rather than WordPress.com.
For help, you can visit https://wordpress.org/support/forums/
Since your site isn’t hosted here, we do not have access to your account. To read about the difference, please visit our support page:
https://wordpress.com/support/com-vs-org/
That forum isn’t connected to your WordPress.com account nor the login name of the WordPress.org site you’re trying to access. You’ll need to create a new account if you have never logged into https://wordpress.org/support/forums/
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Hello,
I’m sorry that your website is down and has a “critical error” message. This can be caused by several issues, and it can be challenging to determine the exact cause without more information. But, I have verified that your site is not hosted on WordPress.com. In this case, you use the self-hosted version, the software of which is available on WordPress.org.
WordPress.com and WordPress.org sites are different. Check it out: https://wordpress.com/support/com-vs-org
This forum is only focused on sites hosted on WordPress.com.
You can contact your host directly to get help with your issue.
Registrar: https://www.easyspace.com/support-services/easyspace
Servers: https://namecity.io/contact/This article has some helpful information: https://wordpress.org/support/article/faq-troubleshooting/
WordPress.org community forums can be an excellent place to ask for help with this:http://wordpress.org/support/forums
I hope that helps! Let me know if you have any other questions.
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