receiving critical error message

  • Unknown's avatar
    hmachieltstorontocom · Member ·

    I WordPress Team,

    We were updating some plugins on our website at ieltstoronto.com, and made changes to the registered administrator email accounts since the one on the profile is un-reachable nowadays.

    The problem here is before any of the plugins finish updating we received a critical error message and we are now stuck after the login screen as the message keeps blocking us from getting anywhere further. As stated earlier the registered email account for the administrator is no longer reachable can anyone help? provide a fix/resolve for this?

    Sincerely,
    Han

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Sorry to hear that! We’d love to help, but your site at ieltstoronto.com is using the WordPress.org software and is hosted by GoDaddy. We aren’t able to provide direct support for sites using WordPress.org as this forum is for WordPress.com sites. If you aren’t sure about the differences, please check out this page: WordPress.com vs WordPress.org.

    If you’re unable to log in to the site, please contact GoDaddy support for help. As your hosting service provider, they have access to the site to help you out.

    If they refer you to WordPress support, please post on the WordPress.org support forum at this link: https://wordpress.org/support/forums

    Regards

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