Receiving mails is not possible

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  instyn · Member · Sep 28, 2018 at 8:31 am

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  Dear WordPress community,

  I need help regarding a technical issue we are facing:

  We have registered a domain with wordpress.com

  We are using a third party hosting company for webspace, mail boxes, etc. – here we also use a “WordPress package”. Our website is built with WordPress, but not directly hosted with WordPress.

  I hope my description of the scenario above is understandable.

  Now we have a major issue:

  Using the mail functionality of our third party hoster causes problems – we cannot receive mails. (side note: sending mails is working)

  I contacted our website hoster and they told us the following:

  “As mentioned I’m sending you the neccesary update needed to get your e-mail traffic working.

  Please add the follwing MX records into your current nameservers:

  xyz.com mx.mailprotect.be priority 10
  xyz.com mx.backup.mailprotect.be priority 50

  If this is too technical, your current nameserver host will most likely know what to do:

  Name Server: NS1.WORDPRESS.COM
  Name Server: NS2.WORDPRESS.COM
  Name Server: NS3.WORDPRESS.COM

  I have absolutely no clue where to perform these changes. Can this be done by someone from WordPress directly?

  A quick response is highly appreciated, as we really need to make sure that mails can be received.

  Many thanks in advance,
  Stefan

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  staff-zinnia · Staff · Sep 28, 2018 at 5:17 pm

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  Hi Stefan – What is the site address that you need help with? That will help me get started. Thanks.