Receiving reset password requests, not requested.

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  lorebear · Member · Sep 26, 2017 at 10:00 pm

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  For the past several hours we’ve been receiving multiple password reset requests for all administrator accounts attached to our blog.

  Each administrator has ignored all links within the email and logged into our website and changed their password. However, the email requests continue to come.

  Help, is this a known hacking attempt? If so, what dangers are present? Is there anything we can do to protect our site?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 26, 2017 at 10:03 pm

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  blog.dedicatedteacher.com is hosted by WorldGate
  IP Address: 207.34.60.52

  You are posting to the wrong support forum. This is WordPress.COM support and that site is not on our servers.

  We do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page. However, about 30% of those who post here every day are posting to the wrong support forum and must be redirected to the correct support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  lorebear · Member · Sep 26, 2017 at 10:09 pm

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  I deeply apologize for this error. I clicked on the “help” on the site and was taken here. I will go to the other site immediately.

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  timethief · Member · Sep 26, 2017 at 10:16 pm

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  You’re welcome and best wishes.