Recent Account Renewal

  • Unknown's avatar
    superstarbia · Member ·

    Hello. I forgot I have a yearly subscription so I was alarmed today when my yearly subscription was deducted from my bank account. Per your FAQ’s I should have received an email before my card was charged and I never received this email. I would like a refund and to cancel my subscription.

    https://wordpress.com/support/manage-purchases/#automatic-renewal
    ‘If you have a yearly subscription, you will be notified by email before your card is charged.’

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hey there, I don’t see upgrades under this account. I’d bet the email went to a different address, for a different account.

    If you can’t figure out which is the correct account, you might try looking up the charge and reaching out to our billing team directly. You can do that here:
    https://wpchrg.com

    Find the charge, then you’ll have an option to contact (billing) support. But if you have any issues with that, please reply here with a link to the site so we can find another option for you. Cheers!

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