Recent billing for $18

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  randyhenniger · Member · Dec 14, 2016 at 5:50 pm

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  I recently received a PayPal notice for billing from WordPress for $18.00. Please cancel my account. I thought it was a free service and do not wish to be charged.
  Thank you,

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 14, 2016 at 5:51 pm

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  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

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  staff-doublebassd · Staff · Dec 14, 2016 at 6:12 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  randyhenniger · Member · Dec 14, 2016 at 7:28 pm

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  Hi Darnell,
  I don’t know of any other account I have on WordPress. This may be a bogus billing and have to address it with PayPal.
  Thank you,
  Randy

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  staff-doublebassd · Staff · Dec 15, 2016 at 2:30 pm

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  Hi Randy,

  $18 is the amount that we normally charge for domain mapping and registration, so it does sound like it came from us. I just need to know the domain URL so that I can look up whose account the subscription is under. Do you remember registering a domain with us?

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  staff-doublebassd · Staff · Dec 15, 2016 at 2:31 pm

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  You can go here to check and see if you were charged and if so, for why:

  Why was I charged?