Recent Charge

  • Unknown's avatar
    tlittlelit · Member ·

    Hi! I was charged $122.68 for a domain and premium. While I was aware of the domain charge, I was not aware that I was automatically renewing premium. I canceled the domain and premium while realizing that it does not give the money back and takes away the features (I was charged for a full year and only a month has passed). I am now left with a site that is not comparable to the site before. I would like my money back or the site domain and premium features to be granted back for the time I had remaining.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    The refund period had already passed, which is why no refund was issued. I’ve restored the domain and the WordPress.com Premium plan to your site. I understand you wanted to renew only the domain, but note that a WordPress.com plan is required to be able to set a custom domain as the primary address of your site.

    Your site now has the WordPress.com Premium plan back on active. Please check and let us know if there’s anything else I can help you with.

    Thanks!

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