Recently Purchased Theme But Now wanting Premium

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  missionmindedmama89 · Member · Dec 1, 2019 at 1:58 am

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  If I join premium, can I get refunded for the theme I just bought yesterday since the theme would be included in the premium upgrade?

  The blog I need help with is: (visible only to logged in users)

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  shubhamgmath · Member · Dec 1, 2019 at 3:04 am

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  Hi missionmindedmama89

  I am tagging this thread with ‘modlook’ tag for staff attention. Please wait for some time they will get back to you with the best solution to this.

  Hope this helps.

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  staff-zinnia · Staff · Dec 1, 2019 at 2:28 pm

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  Good Morning –

  Yes, we can process a refund for you or apply that to your new purchase. Which would be better for you?

  The purchase of the Janice theme yesterday would be eligible. Write back to let us know how you’d like to proceed.

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  missionmindedmama89 · Member · Dec 2, 2019 at 2:21 am

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  You can apply it to the new purchase! Thanks SO much! What are my next steps?

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  kokkieh · Staff · Dec 2, 2019 at 5:43 am

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  Okay, we’ve removed the Janice purchase from your account, and added the cost as credits to your account. When you go to upgrade to the Premium Plan, that credit will automatically be applied to the price at checkout, so you won’t be charged for the amount you’ve already paid.