recieving payments

  • Unknown's avatar
    jadia2030 · Member ·

    I did 2 test purchases on my site with a credit card one yesterday and one today, woocommerce says payment went through, but I havent recieved either payment in the bank I set up for this account. Where do I get help for this, nor did I get email notifications for my orders. What am I missing?

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    Was this through WooCommerce Payments, or another payment gateway plugin?

    If it was through WooCommerce Payments, please contact WooCommerce support directly at https://woocommerce.com/my-account/create-a-ticket/

    For another payment gateway, please contact support at the payment processor in question directly, via your merchant account at that payment processor.

    The forum you’re posting in now provides support for free sites hosted on WordPress.com, and we’re not able to help with this issue here.

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