Reconnect JetPack and Lost Site Access

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  jmc5105 · Member · Mar 6, 2024 at 6:04 pm

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  Hello,
  As the owner of the site, I discovered that the connection with JetPack was interrupted. In the process of attempting to restore the JetPack connection, I unfortunately lost access to both my paid subscription and the site itself.

  I’ve started the account recovery process and submitted a support ticket but have not heard back.

  Any advice or assistance is appreciated.

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  antoniobernabe8b4c201f54 · Member · Mar 12, 2024 at 4:39 pm

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  Hi, I had exactly the same problem. Anyone knows a solution?

  Thanks!

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  sapereirarecordeuropacom · Member · Mar 12, 2024 at 4:45 pm

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  I had the same problem. By email, no one responded to me. After 24 hours, I went to Chat (which was available, not always the case) and the problem was resolved in less than 10 minutes.
  Go to https://wordpress.com/me, search for the Help Center (?) and check if the chat is available.

  Best of luck.

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  antoniobernabe8b4c201f54 · Member · Mar 14, 2024 at 5:27 pm

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  Thanks, I’m trying but with no success. It’s incredible the service level in this hosting. I’ve never seen that. Two days without a response. I’ve never seen so bad service.