recover

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  abelarmi · Member · Apr 1, 2022 at 10:19 pm

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  Hi,

  I created a website using wordpress for our school Kapiolani Community College. The website is for our Veterans & Military resource center.
  Here is the link http://vabenefits.kapiolani.hawaii.edu/

  Every time I have to edit this site I log in to this link http://vabenefits.kapiolani.hawaii.edu/wp-login.php
  via word press.

  I have tried accessing since yesterday and its not loading.

  Could you please help me with this?

  Thank you,
  Angie

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Apr 1, 2022 at 11:25 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.