Recover a domain
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Hi, I purchased a website and a domain yesterday and cancelled it just a few hours ago because the whole transferring the domain thing to a host seemed very complicated. And clearly, I regret that decision. Is there anyway to recover the domain immediately?
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Hi @imweightless,
Your issue demands staff’s intervention. This post has been tagged for their attention. Rest assured they will reach out to you soon and help you out in this regard.
Best :)
Sunil Chauhan -
As mentioned during the domain cancellation, we cannot guarantee when or even if you’ll be able to re-register the domain. That is because the majority of the cancellation process is outside of our control, and this is true for all domain registrars.
The good news is that your domain is still under the grace period and can still be be recovered by us within the next 3 days. After that, we won’t have any control.
If you would like to do this, I have sent a payment request for the $18 domain registration fee to the email address on your account, since you have already received a full refund.
Once paid, please reply here to let us know, and we’ll recover the domain. Again, this will only be possible for the next 3 days. After that, we cannot guarantee when or even if you’ll be able to re-register the domain.
Once the domain is recovered here, you’ll be able to direct it anywhere simply by changing its name servers: https://wordpress.com/support/move-domain/change-name-servers/
And, after 60 days (another policy outside of domain registrar control), you’ll be able to transfer it elsewhere: https://wordpress.com/support/move-domain/transfer-domain-registration/
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Hello,
How can I be sure that I have received a full refund before paying for the domain again? It doesn’t show that I got any money back yet.
So the website is still fully functional if I just change the name servers. That could be the permanent state of it? Or do I have to forcefully transfer it at one point to work more efficiently? -
The refund was issues yesterday.
Depending on your credit card provider, it can take up to 10 days for the credit to appear on the statement.
The site will operate under the domain at its new location whether you change the name servers or transfer the domain.
The name servers tell the domain where to point, in this case the new hosting provider, but the domain would still be overall managed here.
Transferring changes where the domain is managed too.
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Hi there,
Thank you for the payment. I have successfully restored the domain back to your account.
Let me know if there’s anything else I can do for you. I’m happy to help.
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