Recover a password

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  stylewithconfidence0207e587fc · Member · Feb 5, 2019 at 12:21 pm

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  Hey! I am desperate here! I need help recovering a password for a website created here. This is backed a few years. All I have is my old password (which doesn’t work – I might’ve updated it). On the form it asks me to select a proof of ownership (which I don’t have because if was a web designing company that did it for me – and they don’t have it either 😩). Any help at all? I have invested a lot of money on this and I feel like all is lost ☹️ I just can’t seem to get hold of any “customer service” contact details…

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  elizazh · Member · Feb 5, 2019 at 12:32 pm

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  Hi @stylewithconfidence0207e587fc,

  What is the URL of the website you’re referring to? I’m gonna tag a member of the staff to help you out.

  Cheers

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  stylewithconfidence0207e587fc · Member · Feb 5, 2019 at 12:35 pm

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  Thank you! The URL is https://www.stylewithconfidence.co.uk/

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  elizazh · Member · Feb 5, 2019 at 12:38 pm

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  Your website doesn’t seem to be hosted by WordPress.com, instead it is using the WordPress.org software on your own server (self-hosted). This forum is for providing support only for websites hosted on WordPress.com

  There are two versions of WordPress – WordPress.com and WordPress.org. You can find more information about the differences between them here.

  I would suggest that you try login on https://www.stylewithconfidence.co.uk/wp-admin or look at the support page of WordPress.org and their forum – https://wordpress.org/support/. If you don’t have an account there you can create one for free here.

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  stylewithconfidence0207e587fc · Member · Feb 5, 2019 at 12:46 pm

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  Oh my god thank you! You’ve been so helpful ☺️

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  elizazh · Member · Feb 5, 2019 at 12:48 pm

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  You are very welcome :) Have a wonderful day!

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  staff-zinnia · Staff · Feb 5, 2019 at 4:05 pm

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  elizazh – Thanks so much for your help here. In these situations we add the org tag to help us track these threads.

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  elizazh · Member · Feb 5, 2019 at 4:11 pm

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  staff-zinnia, sorry I’ve missed that :)

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  stylewithconfidence0207e587fc · Member · Feb 5, 2019 at 4:26 pm

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  staff-zinnia can you help me?

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  staff-zinnia · Staff · Feb 5, 2019 at 5:56 pm

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  stylewithconfidence0207e587fc –

  No, I can’t help because the site is not using WordPress.com. Help is going to come from the forum that’s dedicated to the WordPress software (that’s what your site is using).

  You’ll go to https://wordpress.org/support/ for help.

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  staff-zinnia · Staff · Feb 5, 2019 at 5:56 pm

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  This page should help clarify some of those differences.

  WordPress.com vs. WordPress.org

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  supernovia · Staff · Feb 5, 2019 at 6:12 pm

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  @stylewithconfidence0207e587fc the admins here can’t help because the account you are trying to access is not on our servers.

  Try contacting your host, though, and ask for help with one of these options:
  http://codex.wordpress.org/Resetting_Your_Password

  If you need more help, use the correct forums at https://wordpress.org/support — cheers!