Recover Account

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  ntepp1 · Member · Apr 26, 2021 at 5:54 pm

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  I have a website that I need help with here. It is a wordpress website. When I went to ‘upgrade’ to latest version of wordpress it froze and my site is now down. I also can’t access the link I used to log-in to my wordpress account. How do I get someone to help me?

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  luanluta · Member · Apr 26, 2021 at 7:09 pm

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  Hello there,

  If you needed to update then your site is being hosted at another company which means that it’s not running the WordPress.com platform but its using the open-source WordPress.org platform. Since the platforms are different you’ll get more adequate help at their support forums:
  https://wordpress.org/support/

  Read this to find out more about the difference between the two:
  https://wordpress.com/support/com-vs-org/

  Hope this helps!