Recover account without backup codes

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  condegw · Member · Jun 14, 2020 at 7:37 am

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  Hi! I’m trying to recover my access for fueeb user. I just retrieved a new password but this ask me for a password sent to my phone (which actually has changed) and I have not any backup code saved. Could you please help me?

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  staff-mckluskey · Staff · Jun 15, 2020 at 12:49 pm

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  Hi there!

  Our Account Recovery team will be able to help you if you can email them at passwordhelp@wordpress.com from the email address you used to create the account in question.

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  condegw · Member · Jun 15, 2020 at 7:52 pm

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  Thank you so much! I just sent an email to this address.