Recover Atavist Account

kokkieh · Staff · May 26, 2021 at 4:57 am
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@laporms, someone will follow up with you via email once your request reaches the top of the queue. You won’t receive email verification for just submitting the form, though you should see a verification screen in your browser after you click Submit on the form.
laporms · Member · May 26, 2021 at 1:17 pm
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Thank you very much. Greatly appreciated.
laporms · Member · May 31, 2021 at 1:13 am
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Just out of curiosity, what’s the expected wait time on this request?
staff-totoro · Staff · May 31, 2021 at 3:27 am
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Hi @laporms,

Did you not get our email reply to you in the email “Recover Atavist Project” possibly?

I see one of our Happiness Engineers emailed you to say that we fixed the issue with your export file, and provided a new file that should correctly import image content.

I’ve replied to the email thread (as well as here) so you should see it in the top of your inbox. Please download the updated XML export file attached in the email, and let us know if that works, thanks.
laporms · Member · May 31, 2021 at 3:32 am
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Thank you for your quick reply. I did not receive it . Can you please resend to (email visible only to moderators and staff)

Thank you!
laporms · Member · May 31, 2021 at 3:49 am
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Sorry. staff-totoro. The XML file will hold the text and content of the posts from Atavist, correct?
staff-totoro · Staff · May 31, 2021 at 4:04 am
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Hi again,

For security reasons we are only able to send it to the email address you have entered here in your account settings: https://wordpress.com/me/account/

Please look on that page, and you will see the email address we sent our recent reply to, and can search that inbox for the subject “Recover Atavist Project” to find the email with attached XML

The XML file will hold the text and content of the posts from Atavist, correct?

Yes, as well it will have the correct linking instructions to import images from the Atavist servers to your new site. Looks like that was getting skipped and has now been repaired in your corrected XML file.

Hope this helps!
laporms · Member · May 31, 2021 at 5:19 pm
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staff-totoro I do not have an email at that address with an XML file. Can you please resend the email?
laporms · Member · May 31, 2021 at 5:47 pm
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staff-totoro If it helps, I am receiving these emails letting me know that replies are being made to this post.
staff-totoro · Staff · May 31, 2021 at 10:31 pm
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Do you see it if you search for help@wordpress.com in your email tool? That is the address that is used for our past correspondance with you, and I see we emailed back and forth in this way so you should see the message in your email. Possibly it will appear as an older email with more recent replies “threaded in” but I am not sure how things would look since I can’t tell what email client you are using.

For now I have uploaded the XML file as a .zip archive here: https://wordpress.com/media/wunc388455096.wordpress.com

Once you download that file, open it on your computer and you will see the XML file inside, and can use it to import your Atavist site into an WordPress site instead.

Hope that helps. Please let us know if you have any more questions.
laporms · Member · Jun 1, 2021 at 1:21 pm
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staff-totoro

When I try and click on the XML file link you sent, it goes to a blank page that says “You don’t have any WordPress sites yet.”

Can you please try and email me the file again?

Thank you.
laporms · Member · Jun 1, 2021 at 5:23 pm
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staff-totoro

Would it be possible for you to share the file with me via Google Docs or Dropbox? You can share it with my email address to verify that it’s me?
staff-blorbo · Staff · Jun 1, 2021 at 5:26 pm
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Hm, there may be some confusion since you jumped into someone else’s thread.

That’s why that link doesn’t work for you, and I don’t see any emails sent to you.

I have sent a new one, please continue over email.

In the future, please open your own support requests via https://wordpress.com/help/contact/
orsotheysay · Member · Jun 3, 2021 at 7:42 am
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Hello helper-heroponriki

I filled in the Google form almost a week ago, and haven’t received confirmation that it was sent, or heard anything back. Wondering how the process will go from here?

Thank you
staff-mckluskey · Staff · Jun 3, 2021 at 10:02 am
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@orsotheysay, what was the address of the site and the email address used for it? Will have a look.
thecollaborators2 · Member · Jun 9, 2021 at 4:08 pm
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Please help, we need to recover our work from Atavist. It was part of our doctoral work. Can you assist us, please? I have filled out two forms with no response.
thanks
supernovia · Staff · Jun 9, 2021 at 5:59 pm
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Hi @thecollaborators2, If you submitted the right data in the form, someone will be able to get back to you when that’s done. There is some wait time since the recovery attempt is a bit of a process.
thecollaborators2 · Member · Jun 10, 2021 at 2:32 am
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I need to have my atavist project restored.
Please email at (email visible only to moderators and staff).
I have sent a form three times.
This is important.
Thank you,
thecollaborators2 · Member · Jun 10, 2021 at 2:33 am
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Hello, I just saw the response.
How will I be notified?
I need to give them an email to put it into, do I?
Please respond.
Thank you,
kokkieh · Staff · Jun 10, 2021 at 4:33 am
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How will I be notified?
I need to give them an email to put it into, do I?

On the form you had to provide your email address. The Atavist team will follow up with you there once your export is ready.

I have sent a form three times.

Please do not submit the form more than once. Submitting the form multiple times can result in it taking longer to get a response.

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