Recover/Delete old account
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Hi there,
I made a free account on WordPress around 10 years ago that I haven’t accessed/used since 2011 and am looking to have this deleted/removed as it contains information that I don’t want public on the internet.
Due to it being a free account, and the time that it was set up, I don’t have any of the three criteria that’s requested via the account recovery form to confirm proof of ownership. However, there is plenty more documentation that I can provide to prove that I am the legitimate owner of the site.
Is there any way that this can be addressed and resolved, and/or to contact the WordPress team directly for this?
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Hello there,
Many thanks for reaching out.
Are you able to provide the URL of the site you require assistance with please.
Many thanks in advance.
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Hi there,
Thank you for getting back to me. Here’s the URL to the site.
https://zachredrup.wordpress.com/
Cheers.
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Hello there,
Many thanks for that information.
I would recommend reaching out to discuss this here: https://wordpress.com/help/contact
In the meantime, please see this guidance on when an account can not be recovered: https://wordpress.com/support/account-recovery/#if-ownership-cannot-be-established
Many thanks.
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Hi there,
I’ve followed the first link provided, and it lead me to re-post in these forums again: https://wordpress.com/forums/topic/recover-delete-old-account-2/
The second link says that you can set it to private if I’m unable to gain access, but it doesn’t state how I can request this. Can you confirm, please?
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Please send an email to
passwordhelp (at) wordpress (dot) comexplaining the situation, and we’ll see if there’s anything we can do for you.
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