recover domain in redemption

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  wenlynn64 · Member · Aug 17, 2021 at 12:03 pm

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  Hi, I cannot recover our domain as it’s in redemption. I know I will need to pay an extra fee. I need technical support to do this as it’s not an option in my settings/purchases etc. I believe the ‘auto renew’ was not activated on this domain. I will pay the extra fees. Please advise.

  Site: http://attleboromethodist.org.
  WP.com: Yes
  Correct account: Yes

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  shubhamgmath · Member · Aug 17, 2021 at 12:42 pm

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  Hi wenlynn64

  I am tagging this thread as ‘modlook’ for staff attention. They will get back to you on this with the exact solution.

  Also, to know more about the domain that is in the redemption period, here is the link to the support document:
  https://wordpress.com/support/domains/domain-expiration/#redemption-period

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  aisajib · Member · Aug 17, 2021 at 3:16 pm

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  Hi there!

  It appears the domain attleboromethodist.org is not yet in redemption. It only needs to be renewed. But you’ll need to log in to the correct WordPress.com account which was used to register the domain.

  I’ve sent an email to the email address we have on file for that account. Please check all of the known email accounts and reply to that email if you need more help.

  If you’re unable to log in, please use the account recovery form and we’ll be happy to help you log in to the correct account.

  Regards