Recover my account

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  sprten117 · Member · Aug 24, 2017 at 6:09 pm

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  I am trying to recover my account for Woocommerce and it is becoming the most impossible task in the world…..i cant talk to anyone unless i have an account even though my problem is about recovering my account…..i know i have one i bought powerpacks and have the receipt to prove it but i think i botched up my email when i created my account and now all your account recovery processes dont let me since i dont know anything….please help me i dont know what to do or who to talk to this is very frustrating…..

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  helper-pinksnail · Member · Aug 24, 2017 at 8:56 pm

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  I have notified the proper people to have a look at this and help you directly.

  Thanks

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  supernovia · Staff · Aug 25, 2017 at 12:35 am

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  @sprten117 is this the account you are trying to access?

  Also you can file a sales ticket if you’d like:
  woocommerce.com/contact-us/

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  supernovia · Staff · Aug 25, 2017 at 12:35 am

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  And thank you, helper-pinksnail :)

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  sprten117 · Member · Aug 25, 2017 at 12:59 am

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  Hi no it is not i made this one in order to talk to some one because i had no way of talking to anyone, I believe I botched up my email address when i signed up and now i dont know what it is. I do have my sales receipt of when i bought powerpack and it has a number on it if that helps obviously i also have the card i used to buy it but i dont want to hand over information over a forum.

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  supernovia · Staff · Aug 25, 2017 at 3:17 pm

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  @sprten117 Did you try submitting the request as a sales ticket? Once you’ve sent the info we need in a private ticket I can ask the Woo folks to take a look.

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  supernovia · Staff · Aug 25, 2017 at 3:23 pm

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  Please submit a sales ticket with the transaction ID from your receipt. Then update us here so we can get someone to take a look.

  Do not post the transaction info here, though.

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  sprten117 · Member · Aug 25, 2017 at 4:15 pm

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  I apologize for being so dense but I cant find where to submit a sales ticket, is it maybe due to the fact that this is a brand new account and I have not purchased anything on this one? If not where would I submit here on the forums or do i navigate outside to somewhere else?

  Thanks again for all the help I am brand new to WP and its been a rough start =/

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  supernovia · Staff · Aug 25, 2017 at 5:49 pm

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  Here’s a direct link:
  https://woocommerce.com/contact-us/#sales-form

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  sprten117 · Member · Sep 7, 2017 at 12:42 am

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  Ticket #649458 i have been trying to recover my account for over a week now still to no avail how is this possible? please some one help me they gave me a new password and still it didnt work…i dont understand how this is so difficult

  PS i apologize if i sound rude im just at a loss on what to do….

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  supernovia · Staff · Sep 8, 2017 at 2:00 pm

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  @sprten117 I will pass that along. Thank you.