Recover My Account and Subdomains

• 

  sydneymattinson26 · Member · Apr 10, 2026 at 2:02 pm

  • Copy link
  • Add topic to favorites

  Hello all.

  Previously, I had several subdomains under my previous account, which was just linked to my email and password, and my username was storygenie5, or something that.

  However, I noticed that the option to sign in with a username and password is now gone, and my only option was to sign in with Google, GitHub, or Facebook. Is there any way I can access my previous account, or have all my content imported to this account for me?

  Also, I am having trouble accessing my previous account because I lost access to both my authenticator and backup codes.

• 

  benitoalba · Member · Apr 10, 2026 at 2:44 pm

  • Copy link

  Hey!

  Use the Account Recovery form here:

  https://wordpress.com/support/account-recovery/

  When you fill it out add anything you still remember from that older account, once you regain access to that account moving the content into this newer one should be much easier.

• 

  sydneymattinson26 · Member · Apr 10, 2026 at 5:17 pm

  • Copy link

  Hello.

  Thank you for the reply.

  As stated before, I do not have the option to log in via my username and password.

  This is because the option does not appear on the website.

  Instead, I signed in with my Google account, which is not linked to my sites.

  I wanted, to be sure that nothing changed with the login process.

  Regarding the account recovery issue, I lost access to my authentication app as well as my backup codes.

• 

  benitoalba · Member · Apr 10, 2026 at 9:24 pm

  • Copy link

  Hi Sydney,

  The email and password form is still there. When you visit wordpress.com/log-in already signed into Google in the same browser, WordPress.com shows an intermediate “Continue with Google” screen — that’s probably what’s making you think the password option is gone. There’s an X in the top-right corner of that prompt that closes it and returns you to the regular email/password form. If that doesn’t work, opening it in a private or incognito window will show the full form directly.

  As for recovering your account without your backup codes, you can do that through the recovery form:

  https://wordpress.com/wp-login.php?action=recovery

  Fill it out from a logged-out browser (incognito works well), and give staff as much proof of ownership as you can — the old username, subdomain names, any transaction IDs from paid plans, the approximate account creation date, old passwords you remember, anything that ties you to it.