recover site
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I somehow forgot my password to my account that I was in just a couple days ago and was logged out of all devices (did wordpress update?!). It seems my old email address was on file and now I can’t get back into my account. What are my options?
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Hi,
If you need to reset a forgotten password, use the lost password form:
https://en.wordpress.com/wp-login.php?action=lostpasswordEnter your WordPress.com username or email address into the text box and click Get New Password. (If you don’t know your WordPress.com username or email address, scroll down to the Account Recovery Form section below.)
We’ll then send an email to the address associated with your WordPress.com account.
To reset your password, click on the button in the email that says Reset Password. Clicking on this link takes you to a form that prompts you to enter your new password twice.
Be sure to click Reset Password at the bottom and you’re all set.
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If you’ve misplaced your log-in information, the email address or username you’ve entered isn’t recognized, you can access your account using the Account Recovery Form which is accessible by clicking the “Need More Help?” button on the Password Reset page. On this form, you can provide certain pieces of information, under Proof of Ownership, to verify that you are the owner of the blog in question:
Transaction ID: A transaction ID is a unique alphanumeric code generated for your payment. If you purchased an upgrade on the blog in question — via PayPal, credit card, or another method — you can retrieve a transaction ID by logging in to your PayPal account or locating a past WordPress.com receipt sent to your email address.
Activation URL: When you created your WordPress.com account, we sent an activation link to your email address that you were required to click. If the email you received included a confirmation button instead of a link, you can copy the activation URL by right-clicking on the button and selecting “Copy Link Address” (this text may be vary slightly depending on your browser).
At the bottom of the form, you can add any other details that may help. Then, click Recover My Account. We will contact you with a response or a request for additional information. Once we have proof verifying you are the blog owner, you will be able to reset your password and regain access to your WordPress.com account.
Hope this helps :)
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Hi,
Unfortunately, if you aren’t able to provide the original email, transaction ID, or the original activation link, it isn’t possible to recover the account. This is a strict policy as a security measure to protect WordPress users from third parties who may be trying to access their account.
I’ll add the modlook tag to this post and a Staff member will confirm things with you.
All the best.
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Hi nicolehoffman2107,
Yeah that’s the problem. I dont have any of those things…..
As @catkiinson mentioned, you will need access to the account email address or proof of ownership in order to recover a site or account on WordPress.com. Without either, there won’t be anything we can do to help.
What is the username of the account or URL of the site you are unable to login to?
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Actually, I see we are already helping you with this by email so I’m going to close this thread in order to keep your support in one place. If you reply to our emails, we can work through the next steps there :)
- The topic ‘recover site’ is closed to new replies.
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