Recover website

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  taviasharp · Member · Aug 18, 2022 at 6:26 pm

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  Hi, I was having issues with spam on my website and accidentally deleted the data on my site created by my web developer. How do I recover this information?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Aug 18, 2022 at 7:16 pm

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  Hi there!

  Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Thank you!

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  taviasharp · Member · Aug 18, 2022 at 7:32 pm

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  Hi, thanks for your reply. Here is the URL:

  Home

  Thank you!

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  staff-totoro · Staff · Aug 18, 2022 at 10:28 pm

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  Hi there,

  After taking a closer look it appears that your site is hosted with another WordPress provider (that we are not associated with directly) called Site5

  You can see theme in the “name server” section of your domain WHOIS here: https://gwhois.org/styledsharp.com+dns

  Because your site is with an outside provider, sadly we do not have backups and historical data for it, we only have that for sites we host directly here on WordPress.com

  Are you able to reach out to the original designer of the site? It may be the case that the host (Site5) has backup data on their end. Most providers offer some level of backup as a contingency against system-wide outages for example.

  If you are not able to reach your original designer my next recommendation would be to reach out to your site host directly and see if they are able to help.

  Hope this helps point you in the right direction!