Recover Website

  • Unknown's avatar
    paellasteam · Member ·

    I recently moved my website over to Shopify. I would like to go back to WordPress and recover my original website. Please help.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    I’m not showing that your site was previously hosted here at WordPress.com, so we’re limited in what we can help with and advise.

    To avoid confusion, there are three different “WordPress” at play here:

    1. The free, open-source WordPress software which powers your website.
    2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
    3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

    You see your previous WordPress site in your WordPress.com dashboard because you had connected your site to your WordPress.com account using the Jetpack plugin. However, this connection only allows you to manage some aspects of your site from that dashboard and does not serve as a backup for your site. If the origin site is deleted or disconnected, we also clear that content from your dashboard since the connection no longer exists.

    If you did not have backups of this site or did not download a full directory (including your database) of your site before moving to Shopify, I’m afraid your content may be lost if you cancelled your original hosting.

    I would recommend reaching out to the company that hosted your WordPress site previously to see if there’s anything they have on their end that can help you restore your site.

    Once you get your site back online, we do recommend you have a backup solution in place just in case – since you used the Jetpack plugin previously, they offer a backup solution that would help.

    I hope that helps!

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