Recover website access and lost email access
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Need help finding access to a site that was attached to an email that’s gone
Self-declared URL: remote-career.com
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to logged in users)
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Hi there,
Hi there,
We can’t help directly because we don’t host remote-career.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.
Instead your host (Amazon AWS) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.
The good news is that as long as you have access to the server control panel through Amazon AWS, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/
You can ask Amazon AWS hosting support for direct assistance in completing the steps in that article; they would be in the best position to help.
Hope that points you in the right direction!
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