Recovering a domain

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  pijip · Member · Feb 29, 2024 at 6:17 pm

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  We recently had a staff change and lost access temporarily to our WordPress account, and in the interim, we lost our domain. Can someone from WordPress please assist us in recovering the domain?

  Thank you!

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  aisajib · Member · Feb 29, 2024 at 6:36 pm

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  Hi there!

  It looks like the domain is currently in redemption, so there’s an $80 redemption fee to restore the domain. I’ve sent you the payment link via email. Please reply here to let us know once you’ve paid, and we’ll restore the domain for you.

  Feel free to let us know if you have more questions.

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  pijip · Member · Feb 29, 2024 at 7:05 pm

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  Thank you! We paid the redemption fee. Can you please restore the domain so we can access the site again?

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  pijip · Member · Feb 29, 2024 at 9:19 pm

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  Hi again,

  The domain is now showing as registered to us, but Jetpack was not working. I started following the Jetpack troubleshooting steps to reconnect it, but the site has now disappeared from my account. Can you please guide me on what we need to do to restore it, reconnect Jetpack, and make the site live again?

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  helper-heroponriki · Member · Mar 1, 2024 at 6:46 pm

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  It’s important to understand the role of the Jetpack connection in relation to your WordPress.com account.

  When you connect your WordPress site to your WordPress.com account using the Jetpack plugin, you can view your site in your WordPress.com dashboard. However, this connection doesn’t serve as a backup for your site; it simply allows you to manage certain aspects of your site from the WordPress.com dashboard.

  Your site is actually hosted by Bluehost, your hosting provider, and appears to be online when visited.

  To resolve issues with the Jetpack connection, follow the steps outlined here: https://jetpack.com/support/reconnecting-reinstalling-jetpack/

  Please note that this process is not carried out on WordPress.com; you’ll need to log into your site’s wp-admin area to complete these steps.

  If you encounter difficulties, we recommend seeking assistance from your hosting provider or contacting the Jetpack support team.

  I hope this explanation helps clarify things!