recovering account in the app

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  natashadanna · Member · Dec 17, 2019 at 2:36 pm

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  i have two wordpress accounts and can no longer access my woo commerce account to add to the blog . the name is Twindollicious & co and opened in 2018. the first account was opened in 2011 please help thx

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  supernovia · Staff · Dec 17, 2019 at 7:23 pm

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  Hi natashadanna, do you mean https://twindollicious.com/wp-admin ? That is a self-hosted copy of WordPress through . It’s quite different from a site that is on our servers.

  And since your site is not here on our servers, we don’t have access to help you regain access. But I may be able to point you in the right direction.

  First contact your host to be sure you have backups and can access the hosting side of your site, then read all of these these instructions from WordPress.org to determine which method you want to use to regain access to your installation:
  https://wordpress.org/support/article/resetting-your-password/

  As long as you can log into your hosting account, you should be able to regain access. If you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support

  Good luck!