Recovering an account
-
How do I recover a site if I do not know the transaction ID, activation key, or 2 step authentication??
WP.com: Yes
Correct account: UnknownThe blog I need help with is: (visible only to moderators and staff)
-
Hi @drlivingood, do you have access to the email address, or can you recover access to it if needed?
Also, is the site hosted here with us? If it’s with another provider, you’d want to work with them to regain access:
https://wordpress.org/support/article/resetting-your-password/ -
It is hosted with you but I do not know the email used as it was created 6 years ago but is just sitting unmanaged. Anyone I can talk to or give other verification to for it? Like my ID as the domain is my name and the about page is my picture.
-
Hi there,
Can you tell us the URL of the site in question?
As we don’t request your ID when you sign up, your ID can’t be used to verify an account, as we have nothing to verify it against. Additionally no public information (including your name and photo – it’s public as anyone who knows you have access to and the ability to use that information) appearing on a site can be used to verify ownership.
-
-
Please send an email to
passwordhelp (at) wordpress (dot) comexplaining the situation, and we’ll see if there’s anything we can do for you.
- The topic ‘Recovering an account’ is closed to new replies.