Recovering an account

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  drlivingood · Member · Jul 8, 2022 at 7:58 pm

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  How do I recover a site if I do not know the transaction ID, activation key, or 2 step authentication??

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  supernovia · Staff · Jul 9, 2022 at 1:12 am

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  Hi @drlivingood, do you have access to the email address, or can you recover access to it if needed?

  Also, is the site hosted here with us? If it’s with another provider, you’d want to work with them to regain access:
  https://wordpress.org/support/article/resetting-your-password/

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  drlivingood · Member · Jul 9, 2022 at 4:09 pm

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  It is hosted with you but I do not know the email used as it was created 6 years ago but is just sitting unmanaged. Anyone I can talk to or give other verification to for it? Like my ID as the domain is my name and the about page is my picture.

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  kokkieh · Staff · Jul 9, 2022 at 4:15 pm

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  Hi there,

  Can you tell us the URL of the site in question?

  As we don’t request your ID when you sign up, your ID can’t be used to verify an account, as we have nothing to verify it against. Additionally no public information (including your name and photo – it’s public as anyone who knows you have access to and the ability to use that information) appearing on a site can be used to verify ownership.

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  drlivingood · Member · Jul 18, 2022 at 5:53 pm

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  Yes here is the site: https://drblakelivingood.wordpress.com/

  Thank you for the help!

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  helper-heroponriki · Member · Jul 18, 2022 at 7:55 pm

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  Please send an email to passwordhelp (at) wordpress (dot) com explaining the situation, and we’ll see if there’s anything we can do for you.