Recovering an account without any proof of ownership

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  mingwayneguigmailcom · Member · May 17, 2021 at 6:37 am

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  Hi. I used to own the page https://flibbertygibberty.wordpress.com/ and I’ve not been active since 2017. However recently I wish to regain access to my page but I am unable to. Firstly, the email address I used to start that page up has been defunct and deleted, and I am not able to recover it any longer. Secondly, I may have proof of upgrading my account through PayPal, however that was back in 2011 and PayPal do not keep records that are more than 7 years old.

  I really need help to recover this account and I hope I am able to seek help from anyone. I can also provide the WordPress team with ID verification if required.

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  kokkieh · Staff · May 17, 2021 at 8:37 am

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  Hi there,

  If you don’t remember the login details for the correct account, please follow our account recovery process at https://en.support.wordpress.com/account-recovery/ so we can help you regain access.

  If you don’t have any of the proofs of ownership we recover there, we won’t be able to give you access. We didn’t ask for a copy of your ID when you created the other account, so we can’t now use that as verification – there’s nothing on our end we could check your ID against to verify your account ownership.

  I’m afraid we’re not able to make any exceptions in this regard.