Recovering Lost Login Credentials

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  jawjennifer · Member · Nov 15, 2020 at 8:14 pm

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  Any suggestions for recovering the login credentials associated with an old domain created many years ago?

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  staff-totoro · Staff · Nov 16, 2020 at 12:53 am

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  Hi there,

  What is the URL of your site so we can look it up in our system? Thanks for the additional info!

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  jawjennifer · Member · Nov 16, 2020 at 2:38 am

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  staff-totoro The URL is jenniferjaw.wordpress.com. Please and thank you — very much appreciated!

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  kokkieh · Staff · Nov 16, 2020 at 5:28 am

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  The only way we can give you access to that site is via our account recovery process at https://en.support.wordpress.com/account-recovery/

  That site has never had any paid upgrades associated with it, so you won’t have any transaction ID.

  If you don’t have access to the correct email address, and no longer have the original account activation link, then we won’t be able to give you access to that site.