Recovering management of site

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  newie70 · Member · Oct 12, 2021 at 9:35 pm

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  Please help. I created this website on WordPress and managed it for a few years. Unfortunately I must have let it lapse because I can no longer login to the site to manage it. Someone (at present I don’t know who) has paid fees for the maintenance of thomassilverstein.net and (email visible only to moderators and staff). I can produce the receipt numbers if you wish. Simply put: can you help me sort this mess out and bring control back to me (including all future billing to maintain the site)? Richard Giles

  WP.com: Yes
  Correct account: Unknown

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  storygenie5 · Member · Oct 12, 2021 at 9:46 pm

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  Greetings, @newie70. It is my pleasure to try to assist you with your consern as best as I can.

  Are you using wordpress.com, or are you using wordpress.org?

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  newie70 · Member · Oct 12, 2021 at 10:04 pm

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  wordpress.com

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  storygenie5 · Member · Oct 12, 2021 at 10:10 pm

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  Ok thanks for the information.

  Unfortunately, this is out of my scope of support. I will be escalating this thread to staff who can ferther assist you with your issue.

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  newie70 · Member · Oct 12, 2021 at 10:15 pm

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  Thanks. Will the escalation happen momentarily, or not until later?

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  aisajib · Member · Oct 13, 2021 at 4:17 am

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  Hi there!

  I see that the site in question is under a different WordPress.com account. If you need help with accessing that account, please follow our account recovery instructions on this page: https://wordpress.com/support/account-recovery/

  Specifically, you can submit the account recovery form with the information requested to prove your account ownership. We’ll get back to you via email soon after you’ve submitted the form to help you further.

  Regards