recovering my account

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  afrahabdallah2020 · Member · Jan 2, 2020 at 10:50 pm

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  I had an old account with another email
  I opened a website with it then I didn’t complete it.
  the account was linked to a mobile number that I don’t own anymore.
  now every time I try to access I get to ask to put the code :/
  I want my old account please because I opened a new blog and I’m in use for it.
  Thanks

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  kokkieh · Staff · Jan 3, 2020 at 12:10 pm

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  Hi there,

  What is the site/account you’re trying to access?

  If you no longer have the information you need to log into a WordPress.com username account, you can find our account recovery options here:

  Recover your account

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  afrahabdallah2020 · Member · Jan 3, 2020 at 9:11 pm

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  Hi there,
  the email account is (email visible only to moderators and staff) I even remember the pass the problem is with code that’s been sent to a number that I don’t own anymore

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  supernovia · Staff · Jan 3, 2020 at 11:11 pm

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  Could you send a link to the site? We don’t see an account under that address either.

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  afrahabdallah2020 · Member · Jan 4, 2020 at 2:40 am

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  hi
  I delete the old site; the link of deletion is below:
  [redacted & noted for staff]

  I want access to my account: (email visible only to moderators and staff) and removing the 2-steps authentication because the code is sent to a mobile number that I don’t own anymore

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  supernovia · Staff · Jan 4, 2020 at 3:09 am

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  Please email passwordhelp@wordpress.com from the correct account and our account recovery team can help.