Recovering my DNS records

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  ethanbroder · Member · Apr 11, 2024 at 3:29 pm

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  I need help getting back into my wordpress account and recovering my DNS records. My site is currently down

  Self-declared URL: dmvans.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Apr 19, 2024 at 5:39 pm

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  Hello,

  Thank you for reaching out! To avoid any confusion, it’s essential to understand the distinctions between three different versions of “WordPress”:

  1. The free, open-source WordPress software that powers your website.
  2. WordPress.org, the open-source project where you can obtain the software for free to use on your chosen hosting provider.
  3. WordPress.com, a managed hosting provider of the WordPress software, which is the platform you are currently contacting.

  As your site is not hosted with us, there are limitations to the assistance and advice we can provide. However, I can guide you in the right direction to seek help.

  I recommend reaching out to your hosting provider for assistance with this issue. Since they host your site’s files, they have access to those files and are best equipped to help you identify and resolve the problem. If you’re unsure who your hosting provider is, you can use a website like Hosting Checker to find that information: https://hostingchecker.com/.

  I hope this information is helpful to you. If you have any further questions or need assistance, please feel free to ask.