Recovering old account

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  zintleintombi · Member · Mar 20, 2017 at 10:00 am

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  Hello,

  I have this account registered to my old University email address (email visible only to moderators and staff) ( which I no longer have access to, since I graduated)
  I need to transfer it to my gmail ((email visible only to moderators and staff)). However, I don’t remember my password so it will not just let me change the email. The blog is linked to my Twitter and Instagram & the widgets are updated regularly, however, I cannot use the account recovery form, because the activation URL is on the email that I can no longer access

  The blog I need help with is https://dolweniportfolio2015.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Mar 20, 2017 at 7:20 pm

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  Howdy –

  Thanks for reaching out. The only accepted proof of ownership for account recovery are those items listed on the Account Recovery Form. Without those details we are unable to grant access to the account.

  Some folks have had luck getting their emails temporarily reinstated through their universities. Have you contacted them about this?

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  zintleintombi · Member · Mar 22, 2017 at 1:22 pm

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  I contacted my university and they deleted my old email account and the data after I graduated :(

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  staff-zinnia · Staff · Mar 22, 2017 at 2:24 pm

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  In order to grant access to the account we’ll need proof of ownership. The accepted items are those listed in the Account Recovery Form. Without those details we can’t give you access to the account.